Hi Shabeaut,
If you want to show image in the app_offline.htm, you can directly insert the <image> html tag to achieve it.
<img alt="" src="pictures path”>
Using Images in app_offline.htm:
If you want to use the custom app_offline.aspx replace app_offline.htm, I suggest you put the file in the web application IIS root directory.
You may also need to add httpErrors tag to navigate to the custom file.
Best Regards
Zhengyu Guo
TechNet Community Support
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