Sorry SnowJim, I misunderstood you. My bad.
What account did you choose when you install your windows service? The admin of AD might ban the refresh cash operation for this account. You could try to reinstall the windows service, use your personal account. Check the answer in this thread for how to install a windows serivice under a custom user account:
Using InstallUtil and silently setting a windows service logon username/password
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